Sophra Support

Sophra measures pupillary distance and optical-center / segment height from a

single photo of a patient wearing their chosen frame.

Requirements

measurement).

1. Add a patient with the "+" button.

2. Start a New Measurement, seat the patient about 40-60 cm away wearing their

frame, and hold the iPad facing them at eye level.

3. Capture, confirm the markers, and save. Results stay on the iPad and can be

exported from Settings.

Settings > Developer > Demo mode runs the entire flow against a bundled sample

face, with no LiDAR or patient needed. Use it to learn the workflow.

Sophra is an auto-renewing subscription billed through your Apple Account. To

view, change, or cancel it: open the iPad Settings app, tap your name at the

top, then Subscriptions, and select Sophra. Cancelling stops the next

renewal; you keep access until the end of the paid period. Refund requests are

handled by Apple at reportaproblem.apple.com — we cannot issue refunds directly.

All patient data stays on your iPad. Nothing is uploaded. See the privacy policy

We aim to respond within two business days.